Campus Colors accepts merchandise returns within 30 days of the date that the order has shipped. Tags must still be attached and the item must be new, unused and unwashed. All returns must be unused and in new saleable condition with all original hangtags affixed and packaging intact. We reserve the right to refuse any returned merchandise if it is does not meet the previously mentioned conditions. If item is not saleable, it will be returned to you at your expense.
We will refund the credit card used to make the original purchase or issue a store credit or exchange. Original shipping and handling charges are not refundable.
If you exchange an item, you will be charged for shipping and handling on the new item. If the original order qualified for any promotions or discounts, your refund will be less those discounts if your return causes your order to become unqualified. All sales are final on Clearance merchandise. Clearance merchandise is exchangeable for size only in the exact same item only while quantities last. Special order and sale merchandise is FINAL SALE and may not be returned or exchanged.
Campus Colors requires your merchandise to be received back by us prior to processing your refund. If you have not received your order and would like a refund, please contact our Customer Service Department for further assistance. All orders are shipped with delivery confirmations via reputable 3rd party carriers. If delivery confirmations show a status of delivered, we will be unable to offer a refund without return of the merchandise-NO EXCEPTIONS.
If you would like to make an exchange or return, please follow the instructions below.
Step 1. Call Campus Colors at 866-598-CAMPUS (2267) or e-mail us at email@example.com within 30 days of the date of shipment to receive a return authorization number. For quicker processing have your receipt number which is in the upper corner of your sale receipt. Please note that all returns must be postmarked within 10 days of the date that the RMA number is issued or they will be refused.
Step 2. After you contact our Customer Service department, we will e-mail you a Return Merchandise Authorization form. This form must be included with the item(s) being returned to us.
Step 3. Clearly mark the return authorization number on the outside of the package. Shipments returned without return authorization numbers will be refused. To make sure the item you are returning reaches us without damage or loss, make sure it is properly packaged or boxed. We recommend you ship your package back to us with a carrier that can track your package to prevent loss.
Step 4. We will do our best to exchange your purchase or refund your money within one week upon receiving your merchandise back. Be sure that the 'Ship To Address' for all product returns is clearly legible and ship to:
Campus Colors Attention: Returns 1586 Old Deerfield Road Highland Park, IL 60035
If you were shipped a defective item or item in error, please call us or e-mail our customer service department at firstname.lastname@example.org (make sure to include your name, telephone number address and order number(. We will contact you to return the merchandise to us. If you do not follow this procedure, we cannot refund shipping expense incurred by you to send back erroneous merchandise.